Gallagher has appointed Phil Daly as the new claims director of its UK retail division.
Daly brings over 30 years of experience to his new role, having spent his career working at a number of the UK’s top general insurers. Prior to joining Gallagher, he was the head of claims operations at Hastings Direct. He also worked at Zurich for more than 20 years, holding a number of senior claims roles while there. This included overseeing the transformation of commercial claims operations and leading the team responsible for property and specialty claims.
In his new role, Daly will oversee claims operations within Gallagher’s UK retail division, working closely with the existing regional claims team. He will report to Michelle Bree, chief operating officer for UK Retail.
“Phil brings a wealth of experience in claims transformation and as the size and breadth of our business continues to grow, we want to ensure the end-to-end service we provide our clients continues to evolve,” Bree said. “There are many opportunities to further digitalise our service where it makes sense to do so, so Phil will be focused on what we can do in this space. Furthermore, managing claims has become more complex, with an increasing range of different rebuild and repair options for clients and with his extensive experience working insurer side, he has an in-depth understanding of these opportunities and will lead the team to ensure clients get the best possible outcome.”
“I’m very pleased to be joining Gallagher and to contribute to the ambitious growth plans for the business,” Daly added. “There are increasing opportunities to enhance the way we manage claims with clients, enabling them to engage with us in the way they prefer without losing the added value which brokers provide in the claims lifecycle. I look forward to working with the team as we further develop our proposition.”